We intend our product to be used in the cleaning and removing of contaminants from surfaces where optical clarity is crucial to performance.
Our formula was developed to easily lift grime, germs, and bacteria from these surfaces so that they can be disposed of.
Using iCloth is like washing your hands with soap and water with the added benefit of either 22% to 28% Isopropyl alcohol in our Premium Wipe formula or 70% in our new 70% IPA Wipe formula.
We have performed some lab tests recently that show our wipes to be very effective at removing germs and bacteria from surfaces. In early results, at least a 98% reduction in organic materials (like e.coli and staph.) was noted. We don’t have the results for Covid-19 yet.
If you need to, and there is no soap and water around, you could certainly use our products to clean your hands. We have used them to clean our and our kid’s hands.
How can a product be defective?Keyur Patel2021-09-03T12:32:14+00:00
On the rare occasion that the machine is not working properly, the following types of defects can slip by production:
Dry wipes. If one of the three valves isn’t firing properly, you can have a group of wipes that are not dosed with liquid and are completely dry… or potentially below our prescribed fill rate. These wipes will not work well and will smudge your screen. You will not be happy and neither will we. Should you experience this, contact us and let us fix it Empty pouches. If the towel misfires and doesn’t make it into the pouch, you will have an empty pouch with formula only. Opening these pouches will make nothing but a mess. If you experience this… contact us and let us fix it.
Lint. The material we use is extremely low linting and should not leave lint on your surface. This is very difficult to catch in production but can happen if the knives that are used to cut or splice the material are not sharp enough. If you experience a lint problem please contact us and we’ll make it right.
Splice. This is the rarest defect! We are considering offering a reward for anyone who finds this defect. In 15 years we have only seen it 2 or 3 times…. You will get a pouch that has a wipe that is sewn or taped together in the middle. This is harmless but NOT what you ordered 🙂 This glitch happens when productions of the cloth are put together on one machine roll. This is a one in 100 million kind of situation. If it happens to you… let us know and we will shower you with product!
What is our defect rate?Keyur Patel2021-09-03T12:23:13+00:00
We estimate that our defect rate is less than 0.01% (Calculated based on one of our SKUs selling 200,000 units in 2017. We had less than 20 complaints of defective product. We estimate that only 1 of every 10 (understandably annoyed) people will contact us and give us the chance to make it right, leaving 200 potential defective units)
What about your Quality and Quality Control?Keyur Patel2022-02-17T07:20:50+00:00
We use only the best materials we can source… not the cheapest.
Our products are manufactured on extremely accurate and reliable machines.
We ensure that our partners throughout the supply chain and manufacturing process constantly monitor production so that quality issues are immediately recognized and dealt with.
Our wipes are made by really proud people who want to make sure that you get only the best.
We focus on stopping defects before they get in the package and near your hands. As a result we have a very low defect rate and have enjoyed a deserved reputation as a reliable producer of quality products
Could you still end up with defective product? Yes, of course. It still happens… the machines are fast and the people are people. And in that very rare circumstance – we will be so very grateful if you let us know.
Our wipes are made with very fast and very accurate machines, which perform the following processes to exacting standards:
Form the pouch
Cut the cloth
Insert the cloth
Dose the cloth with the proper amount of formula
Seal the pouch hermetically
Separate the pouches from the line and drop them on the belt
Something can potentially go wrong at any step in this process. If it does, we have caring people there to check it. The machine operator is constantly monitoring the machine to make sure that it is working well. Then the products are hand-inspected and weighed prior to insertion in the final package. Batch samples are taken multiple times per shipping tray, or case, and given a thorough quality investigation. If any problems are discovered, production is stopped, the issue is resolved or the defective product is removed. All product manufactured immediately before and after are also thoroughly inspected before being released. We are constantly improving the process to bring the chance to zero that defective product reaches you…… it is rare… but it can happen.
Do I need to register my product to be eligible for the Empty-Box Guarantee?Keyur Patel2022-01-27T10:08:21+00:00
No! We are with you all the way… Registering just makes the process easier and lets us stay in touch with occasional news, discount codes, early product releases and maybe… gifts 🙂
You’ll be automatically registered if you buy the product from our website.
If you buy our product off-line or from Amazon or another online retailer:
We will only want to know your name, email, item number, when and where you bought it… that will help us track back to the shipment and production batch.
If it was a gift… congratulations! Someone really likes and appreciates you 🙂 We will only want to know your name, email, item number, and when you received it.
What happens if I didn’t register and I have a problem?Keyur Patel2021-09-03T12:12:16+00:00
You’re the customer. YOU know how a business succeeds – offer top quality, a great price, then back it up. That’s what we do.
And guess what? We don’t run expensive media campaigns or spend big money on advertising. Yet we’ve sold more than 200 million wipes. Why the success?
Because our customers appreciate our commitment to offering them the best. That commitment builds trust. And that trust gets communicated to friends, family and coworkers. The grapevine. Our business grows because you’re happy. That’s a win-win relationship we’ll never take for granted.
So we don’t just guarantee our product. We guarantee your entire experience with our product… and we guarantee it until your box is empty.
Here’s the deal. You are our guarantee for continued success. So, if for any reason you wouldn’t enthusiastically recommend our products to the people you care for, we want to know about it.
This guarantee is transferable, inheritable and inexhaustible… until the box is empty.
There are cheaper wipes available, why not take a chance on them?Keyur Patel2021-09-03T12:03:34+00:00
You are safe trusting your delicate surfaces to us. This is what we do, and we do it right here in North America. We are: years of R & D, the highest quality materials, stringent quality control. We won’t let you down. Willing to risk it to save a few bucks? Watch out for paper-based wipes that might harm your surface and won’t hold the cleaning fluid, or components in the fluid – named or unnamed – that could do some real damage.
What is the percentage of alcohol in iCloth wipes?Keyur Patel2022-01-27T10:07:46+00:00
Only the very best. The wipe is fabric, not paper. That’s important because paper can scratch. And iCloth’s not just any fabric. It’s an aerospace-approved fabric non-woven blend. Super soft yet tough, and subject to a meticulous purification process, there’s nothing there to leave streaks on your surface.
How do I use iCloth to clean a laptop and larger devices?Keyur Patel2021-09-03T11:57:09+00:00
Start in the build-up areas around the frame of your screen; wipe in straight motions, pulling contaminants away from these areas. Then, hold the wipe flat and wipe the screen from right to left, applying even but not excessive pressure. Flip the wipe, repeat as necessary. (For large screens, try our larger iCloth Avionics Wipes)
How do I use iCloth to clean a tablet-sized device?Keyur Patel2021-09-03T11:56:21+00:00
Holding the iCloth flat, wipe the screen surface from top to bottom in a straight downward motion. Repeat across the width; this will remove all the dirt, grease, and grime off your screen. Or, try the zigzag method, cleaning in a back-and-forth motion covering the entire display. As many e-readers have an inset screen, first clean around the edges and any build-up areas. Flip the wipe, repeat as necessary.
How do I use iCloth to clean a Smartphone?Keyur Patel2021-09-03T11:55:08+00:00
We made our name in the no-excuses, life-or-death aviation industry. But now optical surfaces, especially touchscreens, are everywhere. So we’re hearing back from healthcare, hospitality, schools, and government. Who doesn’t want to work with the cleanest screen possible?
Can/Do iCloth wipes provide infection control?Keyur Patel2022-01-27T09:56:59+00:00
Our wipes contain isopropyl alcohol which, as everyone knows, is a germ killer.
To achieve optical clarity on sensitive surfaces, our Premium Screen Cleaning Wipes use a formula containing 22% to 28% pharmaceutical grade isopropyl alcohol, which is safe to use on all your screens and devices.
Our new 70% IPA cleaning wipes use a formula that contains 70% pharmaceutical grade isopropyl alcohol, making them ideal for situations where you require a cleaner clean – as the CDC* requires 70% isopropyl alcohol to disinfect effectively.
We don’t feel comfortable making germ-killing claims, however, we can confidently claim that your iCloth will physically remove the guck and grime harboring any pathogens!
It’s the equivalent of washing your hands with soap and water … but for your devices.
We have performed some lab tests recently that show our wipes to be very effective at removing germs and bacteria from surfaces though. In early results, at least a 98% reduction in organic materials (like e.coli and staph.) was noted. We don’t have the results for Covid-19 yet.
Our product, unlike many disinfectant cleaning wipes, leaves the surface optically clean as well. The surface not only looks clean but is clean too!
Are iCloth wipes safe for use on coated surfaces?Keyur Patel2022-01-27T09:58:40+00:00
Both iCloth wipe formulas contain isopropyl alcohol, which as everyone knows, is a germ killer. But we won’t sell you the cloth as a disinfectant because we won’t be anything but straight with our customers. To get optimal clarity and safety for sensitive surfaces, we’ve put the percentage of isopropyl alcohol in our Premium Screen Cleaning formula at slightly lower than required (below 30%) for us to feel comfortable making germ-killing claims. Our newest iCloth 70% IPA formula contains 70% isopropyl alcohol, which meets the amount required by the CDC to disinfect effectively.
This said—both iCloth formulas WILL physically remove all the guck and grime harboring any pathogens. It’s like cleaning your hands with soap and water – the dirt will be gone and you will see the clean!
Where can I buy iCloth?Keyur Patel2022-01-27T10:01:41+00:00